• For some, the decision to come to counseling can be difficult. Much like going to the doctor when you have a sprained ankle before the sprained ankle turns into a torn ligament or another ailment, coming to counseling early on can make the turnaround time quicker.

    If your problem is affecting your sleep, diet, work performance, ability to have solid relationships, ability to play or relax, counseling may be a good option for you!

  • I am a Mandated Reporter (more information about Mandated Reporting here), which means that when I suspect that there is any form of abuse towards a protected population that I am legally required to break confidentiality to protect the identified person(s) from the identified risk.

    Here are the times where I am legally required to report abuse:

  • In the beginning, weekly counseling sessions are suggested to help you get where you want to go. I think it is a good idea to schedule the first 5 to 8 counseling sessions weekly to build momentum toward change.

    After we have momentum, we can talk about changing the frequency and/or duration of counseling sessions.

  • Only if you meet diagnostic criteria and ask me to do so.

    If you request/need a Superbill then a diagnosis will be assigned.

  • You can pay for your counseling sessions using your Health Savings Account (HSA), debit card, credit card, check (payable to Grayson Wallen Professional Counseling), or cash.

    I also offer financing through CareCredit which will allow you to buy 10 sessions and pay for them interest free for a 12 month promotional period. You can get more information about Care Credit here.

    No counseling services are offered until previous services are paid for in full. You can also sign up to have automatic payments made the same day as your session in your Secure Client Portal. This is by far the easiest and most popular payment method.

    Alternative forms of payment (eg. Zelle, Venmo, stock, pre-payment, Crypto) are not accepted at this time. It is something I am actively looking into for the future.

  • You can cancel your appointment at any time, but if you cancel without 48 hours notice, you will be charged your full fee for the appointment canceled. If you need to cancel, you can call (480-234-8363) or email Grayson directly (Grayson@GraysonWallen.com).

  • Sorry, I do not accept Medicare or Medi-Cal at this time.

    If you would like to use coverage, you can look on Psychology Today's website, click on "Find A Therapist," and enter your coverage information. There will then be a list of preferred providers who accept your preferred coverage.

    Related: Psychology Today's "Find A Therapist"

  • I am open to talking with you and your partner about what counseling could look like. If someone does not want to come to counseling, they are not required but are welcome to join.

    If you are in a couples counseling relationship with me and one person decides that they are not coming, I will not hold the session without them.

  • Meeting online with Telehealth is a very convenient way to do counseling. One of the best things about Telehealth is that it allows you to be in your space that you want to be in.

    Also, instead of sitting in traffic, rushing to an office after work or squeezing a session in, you can be in your own home for our meeting.

    With this in mind, your privacy is very important to me, so rest assured that I will be in my office without any interruptions. If you have any questions about the process of meeting with me online or would like more details of what meeting online is like, please contact me directly!

    Below are images for what Online Sessions look like and a PDF Guide on how to get going with an Online Session!

    Related: 8 Tips to Get The Most Out of Your Telehealth Session

    • The short answer is no. 

      If you do see me on your insurance website, it is because I am contracted with Rula Mental Health and hold a small number of insurance-based clients through Rula. If you need to use insurance, I recommend going to rula.com and filling out an intake form. As of September 1, 2024 my insurance Client list is full.

      The longer answer is that some Insurance companies consider me an Out of Network Provider (OPN) which has influence on how and if your insurance could pay for or reimburse for your counseling sessions with me.

      I cannot guarantee that your sessions will be covered by your insurance. I can provide Superbills for our sessions (you can generate them Monthly in your Secure Client Portal) and it will be up to you and your insurance to your discuss coverage.

      It would be helpful for you to contact your mental health insurance coverage (sometimes it is different than your medical insurance coverage) and ask them about my credentials (below) and service codes that I use for counseling sessions (also below).

      • Grayson Wallen is a Licensed Professional Clinical Counselor (#12135) in California.

      • Grayson's National Provider Number (NPI) is: 19-62007369

      • For counseling sessions, Grayson uses the following codes:

        • Individual Counseling for 45 minutes: 90834

        • Couples/Relationship Counseling for 90 minutes: 90847 + 99355

      ATTENTION COUPLES: It’s important to consider that most health insurance companies do not reimburse for relationship problems or general self improvement and require a mental health diagnosis to justify the medical necessity and your treatment (thus reimbursement for your counseling). So if you hope to get your treatment paid for or reimbursed for, you will often need to be given a mental health diagnosis. I do not assign a diagnosis where there is not one so that you can get treatment paid for or reimbursed.

      For those not using insurance, please check out the details I have posted on the Good Faith Estimate and rates for my counseling services.

  • Great questions to ask your insurance provider if you are hoping to use your coverage for counseling costs:

    • Does my plan cover counseling services provided by an out-of-network mental health providers?

    • Who qualifies as an out-of-network mental health provider?

    • Grayson is a Licensed Professional Clinical Counselor #12135. Can I use my insurance to reimburse for his session fees?

    • What is the deductible I have to meet before coverage to an out-of-network provider benefits start?

    • How much will my plan reimburse me after my deductible has been met?

    • How many counseling sessions does my plan cover in a year? How many sessions do I have left?

    • How do I submit the receipt (or Superbill) that I have for my sessions in order to receive reimbursement?

    • What is the timeline for my claim? How fast/soon after sessions do I need to submit to make sure I get reimbursed?

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